# Shipping Policy

**Liara Group Private Limited**
**Brand: Liara Professional™**

**Effective Date:** 23 August 2026

## 1. Shipping Overview

At Liara Professional™, we aim to provide a smooth, reliable and convenient delivery experience for every customer.

Orders are processed and shipped after successful confirmation of the order and payment, where applicable.

## 2. Order Processing

Orders are generally processed within **1–3 business days** after order confirmation.

During sales, promotions, holidays or periods of high order volume, processing may take additional time.

Customers will receive available order and shipping updates through the contact information provided at the time of purchase.

## 3. Delivery Time

Estimated delivery time within India is generally **3–7 business days** after dispatch.

Delivery times may vary depending on:

* Delivery location
* Courier service availability
* Weather conditions
* Public holidays
* Remote-area delivery
* Unforeseen transportation delays

The estimated delivery time is not a guaranteed delivery date.

## 4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Shipping charges may vary depending on the order value, delivery location and applicable shipping arrangements.

## 5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

* Full name
* House/building number
* Street/locality
* City
* State
* PIN code
* Contact number

Liara Group Private Limited shall not be responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

## 6. Delayed Delivery

Although we work with delivery partners to ensure timely delivery, delays may occasionally occur because of circumstances outside our control.

Such circumstances may include severe weather, natural events, transportation issues, courier delays, strikes, public holidays or other unforeseen circumstances.

## 7. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address or does not respond to the delivery partner, additional delivery attempts may be made according to the courier's applicable process.

Additional charges may apply in certain cases where re-shipping is required due to an incorrect address or customer-related delivery failure.

## 8. Damaged Package

Customers are advised to inspect the package at the time of delivery.

If the package appears seriously damaged, opened or tampered with, customers should document the condition of the package and contact Liara Professional™ as soon as possible.

For damage-related complaints, photographs or other supporting information may be requested for verification.

## 9. Missing or Incorrect Items

If an order is received with a missing, incorrect or damaged product, please contact us as soon as possible with:

* Order ID
* Customer name
* Description of the issue
* Photographs/videos, where applicable

Our team will review the matter and provide an appropriate resolution according to the applicable policy.

## 10. International Shipping

At present, shipping availability may be limited to selected locations.

If international shipping becomes available, applicable shipping charges, customs duties, taxes and other import-related charges may be payable by the customer unless otherwise stated.

## 11. Contact Us

For shipping-related questions or assistance, please contact:

**Liara Group Private Limited**
**Liara Professional™**
Email: **[info@liara.co.in](mailto:info@liara.co.in)**

We reserve the right to update or modify this Shipping Policy from time to time. Any updated version will be published on this website with the revised effective date.

**© 2026 Liara Group Private Limited. All Rights Reserved.**