1. Overview
At Liara Professional™, customer satisfaction is important to us. We aim to ensure that every order is processed and delivered with care.
This Refund / Return Policy explains the circumstances under which a return, replacement or refund may be considered.
2. Return Eligibility
Due to the nature of beauty, skincare and personal-care products, returns may be accepted only in eligible circumstances and subject to verification.
A return or replacement request may be considered when:
- The wrong product was delivered.
- The product arrived damaged.
- The product is missing from the order.
- The product has a verified manufacturing or quality issue.
3. Products That Have Been Opened or Used
Customers should contact us before sending any product back.
4. Damaged Products
If your package or product arrives damaged, please contact us as soon as reasonably possible after delivery.
We may request photographs or videos showing the condition of the package and product so that the issue can be reviewed.
After verification, an eligible replacement or other appropriate resolution may be provided.
5. Wrong Product Received
If you receive a product different from the product ordered, please contact us with your Order ID and photographs of the received product.
After verification, we may arrange an appropriate replacement or refund according to the circumstances.
6. Missing Product
If an item appears to be missing from your order, please contact us promptly.
We will review the order details, packing information and other relevant information before determining the appropriate resolution.
7. Manufacturing or Quality Issues
If you believe a product has a manufacturing defect or quality issue, please stop using the product and contact us with the relevant details.
We may request photographs, batch information, purchase details or other information necessary to investigate the complaint.
8. Return Request Period
Customers should contact us within 48 hours of delivery for damaged, incorrect or missing-product complaints.
Requests submitted after this period may still be reviewed depending on the circumstances, applicable law and available evidence.
9. How to Request a Return or Refund
To request a return, replacement or refund, please contact us at:
Liara Professional™
Email: info@liara.co.in
Please include your Order ID, registered customer details and a clear description of the issue.
10. Verification
All return and refund requests may be reviewed before approval. We may request additional information, photographs, videos or other reasonable evidence relating to the complaint.
A return or refund is not considered approved until confirmation has been provided by Liara Professional™.
11. Refund Processing
If a refund is approved, the refund may be processed through the applicable payment method or another appropriate method agreed upon where necessary.
The time taken for the refunded amount to appear in the customer's account may depend on the payment provider or banking institution.
12. Shipping Charges
Original shipping charges may not be refundable in every situation. Refund eligibility for shipping charges will depend on the reason for the refund and the applicable circumstances.
Where a return is required because of a verified incorrect product, damaged product or other eligible issue caused by us, appropriate return or replacement arrangements may be provided.
13. Cancellation Before Dispatch
Customers may contact us as soon as possible if they wish to cancel an order before it has been dispatched.
Cancellation requests are subject to the order status and may not be possible once an order has already been processed or shipped.
14. Non-Returnable Situations
A return or refund may generally not be available for:
- Change of mind after purchase.
- Products that have been opened or used, except where an applicable quality issue is established.
- Products damaged due to improper storage or misuse.
- Products returned without prior approval.
- Requests based only on a personal preference where the product was supplied correctly.
15. Refunds Required by Applicable Law
Nothing in this policy is intended to limit any rights or remedies that cannot lawfully be excluded or restricted under applicable Indian law.
16. Policy Changes
Liara Group Private Limited may update this Refund / Return Policy from time to time to reflect changes in our business, products, services or applicable requirements.
The updated version will be published on this page with a revised "Last Updated" date.
17. Contact Us
For any return, refund or order-related assistance, please contact: